FAQs

Global Exchange is a Spanish Company, leader in foreign exchange nationwide and the second in the world, rendering service to private individuals in their trips for business or pleasure.

Our company is located in the main airports, hotels and shopping centers of 22 countries, serving over 7 million customers a year. We are present, in Ecuador, with branches and an online currency exchange service, with collection at our branches at Quito and Guayaquil, for a wide range of foreign currencies.

Yes. Global Exchange provides an online money order service for your trip to collect at one of our branches at Quito or Guayaquil.

Besides getting the best exchange rate for your online exchange (more travel cash for the same price), this service allows you to save time and reduce anxiety, as you will have the currency you need ready for your trip abroad.

Place your order online and pay for it upon collection at the branch of your choice on the day of your trip whether you are a Ecuadorian resident travelling abroad or an inbound traveler in need of buying US Dollar (USD).

By ordering online you qualify for a 25% off the exchange margin, and you collect your currency and pay directly at the airport the day you travel.

No, the exchange rate applied to orders placed on the website in Ecuador (for buyers of foreign currency or inbound travelers buying USD) is more advantageous for you than at the airport branches. By ordering online you qualify for a 25% off the exchange margin, and you collect your currency and pay directly at the airport the day you travel. This way we can make sure you get the best rates online.

If you need more information or have doubts, please contact our Customer Service Department.

Global Exchange has currency exchange branches at Quito and Guayaquil International Airports. You can find us in various convenient locations at the Terminal buildings. Check the exact location of all our branches in Ecuador.

Besides in this country, our company is in another 21 and currently, it is immersed in a process of constant expansion both in Latin America and in Europe, Oceania and Asia.

Our exchange branches at the airport are available to you 24 hours a day, 7 days a week.

We want to offer an integral service to our Customers, so we provide foreign exchange services with 17 currencies: Argentine Peso ARS, Brazilian Real BRL, British Pound GBP, Bolivian Boliviano BOB, Canadian Dollar CAD, Chilean Peso CLP, Chinese Yuan CNY, Colombian Peso COP, Costa Rican Colon CRC, Euro EUR, Guatemalan Quetzal GTQ, Japanese Yen JPY, Mexican Peso MXN, Peruvian Nuevo Sol PEN, Swiss Franc CHF, Uruguayan Peso UY and US Dollar USD.

We currently do not charge any service fees for any of our currency exchange transactions at Ecuador.

In order to offer you the best possible service, we accept different methods to pay for your travel money at our branches: cash, Visa or Mastercard cards.

The accuracy and seriousness that drive our transactions make this situation very unlikely. However, if this happens, we will proceed to replace the banknote in that very moment.

Besides, for the safety of our Customers, Global Exchange records the serial numbers of banknotes in such a way that counterfeited notes can be detected, or in case a Customer has a complaint, we can check whether it came from our branches or not.

No matter where you are, Global Exchange is a multinational company with several channels you can contact us through. Our excellence in Customer Service makes us consider and resolve each and every problem that our Customers report us, in the best possible way.

You can check our current job vacancies in Ecuador on our corporate website. If you can’t find what you are looking for, send us your resume at: rrhh@grupoglobalexchange.com and maybe you’ll be part of our team in the near future.

You can send us your resume through our corporate website, where you can also check our current vacancies available in Ecuador.

In Global Exchange we believe in the talent, motivation and commitment of our team, which has made us the third leading currency exchange company in the world. Consequently, we put at your disposal a working environment where everyone has the opportunity to grow and develop their potential.